Privacy Policy

Privacy Policy

attooh FINANCIAL WELLNESS (Pty) Ltd Privacy Policy

This Privacy Policy explains how attooh FINANCIAL WELLNESS (Pty) Ltd ("attooh! Pty", "we", "us", or "our") collects, uses, discloses, and protects your Personal Information in accordance with the Protection of Personal Information Act, 4 of 2013 (POPIA).

1. Who We Are

attooh FINANCIAL WELLNESS (Pty) Ltd is an Authorised Financial Services Provider (FSP 32189).In terms of the POPI Act, 2013, attooh FINANCIAL WELLNESS (Pty) Ltd is regarded as a Responsible Party. This means we are responsible for deciding how we hold and use Personal Information about you.

2. Changes to This Policy

We may amend this Policy from time to time. Please check our website periodically for changes. Any changes will become effective upon posting the revised Policy.

3. Information Officer Contact Details

For any questions or requests regarding this Privacy Policy or your Personal Information, please contact our Information Officer:

  • Name: Wouter Snyman

  • Telephone: 0123689900

  • E-mail: [email protected]

    You can also reach the Responsible Party at:

  • Physical Address: Unit 1C, Menlyn Woods Office Park, 291 Sprite Avenue, Faerie Glen

  • Telephone: 0123689900

4. What Information We Collect

We collect and process your Personal Information (PI) mainly to provide you with access to the services and products of the providers with whom we have contractual agreements in place and to help us improve our services to you. The type of information we collect will depend on the need for which it is collected and will be processed for that specific purpose only.Where possible, we will inform you what information you are required to provide to us and what information is optional.

To offer and conclude any insurance-related transactions, it is mandatory for you to supply us with certain basic information. This basic information is required in terms of the legislation applicable to the financial product requested and our FSP licence obligations.Examples of Personal Information we may collect include (but are not limited to) your name, contact details, identification information, financial details, and any other information necessary to conduct a needs analysis, render appropriate advice, generate quotes or proposals, or commence or conclude a requested transaction.

With your consent, we may also supplement the information that you provide to us with information we receive from other providers to offer you a more consistent and personalised experience in your interactions with us. When you elect to take up offerings from our contracted providers, they may also require additional information from you, and they will be subject to the same privacy regulations as we are subject to.

5. How We Collect Your Information

We collect information about you primarily through direct interactions, such as when you:

  • Provide us with information via application forms, contact forms, or other documents.

  • Communicate with us via telephone, email, or other means.

  • Use our services or products.

We may also collect information from third parties with your consent or as otherwise permitted by law, including from the providers whose services or products you are interested in.

6. Why We Collect and How We Use Your Information

We will use your PI only for the purposes for which it was collected and agreed to with you. The lawful bases for processing your information include the necessity to perform a contract with you, comply with legal obligations, protect your legitimate interests, or with your consent.

This may include using your information for the following purposes:

  • Providing products or services to you and to carry out the transaction you requested.

  • For underwriting purposes.

  • Assessing and processing claims.

  • Conducting credit reference searches or verification.

  • Confirming and verifying your identity.

  • Credit assessment and credit management.

  • Determine claims history.

  • Detection and prevention of fraud, crime, money laundering or other malpractice.

  • Conduct market/customer satisfaction research.

  • For audit and record keeping purposes.

  • In connection with legal proceedings.

  • Providing our services to you, to carry out the services you requested and to maintain and constantly improve our relationship with you.

  • Providing you with communications in respect of our business and regulatory matters that may affect you.

  • In connection with and to comply with legal and regulatory requirements or when it is otherwise allowed by law.

The nature of the contractual relationship between attooh! Pty and you may result in further processing of your PI. This further processing will be compatible with the purpose for which it was collected.The consequences of failure to provide mandatory information will result in us being unable to conduct a needs analysis, render appropriate advice, generate quotes, proposals or to commence or conclude the requested transaction.

7. Direct Marketing

The Client and / or Competent person as a data subject or on behalf of the data subject, herewith consents to the processing of personal information of the data subject for the purposes of direct marketing, by means of any form of electronic communication, including (but not limited to) automatic calling machines, facsimile machines, SMS’s, What’s App or emails. You have the right to object to the processing of your Personal Information for the purpose of direct marketing by electronic communication at any time. If you wish to withdraw your consent or object to direct marketing, please contact our Information Officer using the details provided above.

8. Who We Share Your Information With

We may disclose your PI to our contracted providers whose services or products you elect to use. We have agreements in place to ensure that they comply with our privacy terms and conditions and applicable privacy regulations.

We may also share your personal information with and obtain information about you from:

  • Third parties for the purposes listed above (e.g., credit bureaus, risk assessment agencies).

  • Other companies in the industry when we believe it will enhance the services and products we can offer to you, but only where you have not objected to such sharing.

  • Other third parties from whom you have chosen to receive marketing information.

We may also disclose your information where we have a duty or a right to disclose in terms of applicable legislation, the law or where it may be necessary to protect our rights (e.g., court orders, regulatory requests).

9. International Data Transfers

We may transfer your Personal Information to recipients in other countries. This may occur if our service providers or the product providers you select are located outside of South Africa or use infrastructure located outside of South Africa. When we transfer your Personal Information outside of South Africa, we will ensure that such transfers are only made to countries that have adequate data protection laws, or where the recipient is subject to a law, binding corporate rules, or binding agreement that provides an adequate level of protection comparable to POPIA.

We will impose appropriate security, privacy, and confidentiality obligations on them to ensure that PI that we remain responsible for is kept secure and treated with the same level of protection and privacy regulations as we are subject to.

10. How Long We Retain Your Information

We retain your Personal Information for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements, or as required by applicable laws and regulations governing financial services providers. This includes retaining information for audit and record-keeping purposes.

11. How We Safeguard Your Information

We are required to adequately protect PI and to avoid unauthorised access and usage. We will continuously review our security controls and processes to ensure that your PI is secure.

Our security policies and procedures cover:

  • Physical security.

  • Computer and network security.

  • Access to PI.

  • Secure communications.

  • Security in contracting out activities or functions.

  • Retention and disposal of information.

  • Acceptable usage of PI.

  • Governance and regulatory issues.

  • Monitoring access and usage of private information.

  • Investigating and reacting to security incidents.

When we contract with third parties who process Personal Information on our behalf, we impose appropriate security, privacy, and confidentiality obligations on them. We ensure that anyone, to whom we pass your PI, including a third country or international organisation, agrees to treat your information with the same level of protection and privacy regulations as we are subject to.While we implement robust security measures, no system is entirely foolproof. We cannot guarantee the absolute security of information transmitted over the internet, particularly in public forums or via insecure methods like standard email.

12. Your Rights

Under POPIA, you have certain rights regarding your Personal Information:

  • Right to Access: You have the right to request confirmation from us as to whether or not we hold Personal Information about you, and if we do, to request a copy of that information. Any such access request may be subject to a payment of a legally allowable fee.

  • Right to Correction or Deletion: You have the right to ask us to update, rectify, or delete your PI that is inaccurate, irrelevant, excessive, out of date, incomplete, misleading, or obtained unlawfully.

  • Right to Object to Processing: You have the right to object, on reasonable grounds relating to your particular situation, to the processing of your Personal Information unless legislation provides for such processing. You also have an absolute right to object to the processing of your Personal Information for the purposes of direct marketing (as detailed in Section 7).

  • Right to Lodge a Complaint: You have the right to lodge a complaint with the Information Regulator if you believe that we have interfered with the protection of your Personal Information. The Information Regulator can be contacted at:

  • Email: [email protected]

  • Website: www.justice.gov.za

We will take all reasonable steps to confirm your identity before providing details of your PI or making changes to your PI to protect your privacy.

13. Contact Us

If you have any questions about this Privacy Policy, your rights, or how we handle your Personal Information, please contact our Information Officer using the details provided in Section 3.

Office: Unit 1 C, 291 Sprite Ave,

Menlyn Woods Office Park, Faerie Glen

attooh! Financial Wellness (Pty) Ltd. is an Authorised Financial Services Provider (FSP 32189). Copyright© 2024 attooh! All rights reserved.

Office: Unit 1 C, 291 Sprite Ave, Menlyn Woods Office Park, Faerie Glen

attooh! Financial Wellness (Pty) Ltd. is an Authorised Financial Services Provider (FSP 32189). Copyright© 2024 attooh! All rights reserved.